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Raising a Concern or to make a Complaint

At Kids Operating Room, we're passionate about providing a quality service. We work hard to make sure all our donors, partners and suppliers are completely satisfied with the services we offer.

However, if we ever fall short of the standards you expect, we’d like to know so that we can prevent the problem from happening again. We'll acknowledge receipt of your complaint within 48 hours. Once we’ve reviewed your complaint, we'll contact you about your concerns and make sure we fully understand your complaint.

We'll make every effort to resolve your complaint quickly and fairly and will provide a written response if you request one. We aim to do this within five working days. If further investigation is required to resolve your complaint, we’ll inform you of who will be investigating and will aim to respond within four weeks in writing.

What you need to provide:

To help us investigate and resolve your complaint, please fill out the form below:

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Follow up

If you’re still not satisfied or we haven’t been able to resolve your complaint, you can escalate your complaint to our Chief Executive.

If you are still not satisfied or do not accept Kids Operating Room’s final decision following investigation from the Chief Executive you can refer your complaint to the regulator. The complainant should be referred to the Office of the Scottish Charity Regulator (OSCR) or, if the complaint relates to fundraising, the Scottish Fundraising Standards Panel.

Contact details below:
OSCR
Web: https://www.oscr.org.uk/about-charities/raise-a-concern/
Email: info@oscr.org.uk
Tel: 01382 220 446
Post: The Scottish Charity Regulator (OSCR) 2nd Floor Quadrant House 9 Riverside Drive Dundee DD1 4NY

Scottish Fundraising Standards Panel
Web: https://www.goodfundraising.scot/make-a-complaint/
Email: info@goodfundraising.scot
Tel: 0808 164 2520

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